.

5 Tips For Selecting The Right Saas Vendor For youBack to articles

5 Tips For Selecting The Right Saas Vendor For you

December 18, 2012 2:31 pm

Nobody is going to deny that SaaS is a great new philosophy for software development and deployment. Being centralized and over standard data lines, it’s capable of running on just about any platform, and often independently of any computational limitations or storage capacities as well.

 

SaaS is undoubtedly the future of the software industry, and many companies are chomping at the bit to embrace and adopt these no ideas here and now. This is not a bad idea at all, but it may be a bit mystifying when it comes to choosing services and providers in a field that is so new. How can we know what the standards for positives and negatives regarding this new software ideology even are?

 

In all honesty, choosing the right SaaS solutions and providers is more about self-analysis than it is about external analysis of services, after a point. So, with that in mind, let’s take a look at some basic tips for selecting SaaS, and explore this self-analysis that is the primary key.

 

#1 – Compiling a List to Suit Needs

 

First, let us assume that some level of analysis is already done, that being forming a list of SaaS models that suit the target need, and a little basic research into the features and nature of said models is available and at least casually known. Without this information, the self-analysis that must now be done would have no foundation to work upon.

 

#2 – Budget

 

Now, the first thing to consider is of course budget. How much are you willing to pay for this SaaS model? Remember, with SaaS, this is service design rather than product design, so it will be a continued, timely expense. At this point, you may question if SaaS is economically sound, but there is one thing to remember – unlike one-off purchases of traditional software, SaaS does not usually need new versions to be purchased constantly, or for costly updates to be purchased, nor will it need multiple platform versions to be bought.

 

Now, narrow your choices based on four (if you have enough remaining) models from your original list, which have acceptable price ranges. What do you need out of your software? Do any of these have every feature you would ideally like to have? If so, cull the list to just these models, if this wasn’t part of the original list’s construction to begin with.

 

#3 – Extraneous Feature Elimination

 

Now, from the highest price down, which ones seem to be costing more for bells and whistles you do not need? They are all bound to have extraneous features your company will never foreseeably use, and in some cases, they may be driving the price higher. If so, eliminate the ones whose prices are raised by features you specifically do not need.

 

#4 – Eliminating Poorly-Equipped Freemiums

 

At this point, there are likely two or three left at best, even if you had 50 options to begin with. This is where the self-analysis ends and some scrutiny of the companies in question begins. There will be some sort of trial available. Do not worry about the trial itself, so much as the policy behind it. Does the company offer a permanently free crippled version of the service? Probably best to not choose this if other choices do not, because the overhead the company is paying to maintain the free users will be passed directly onto you.

 

Of the ones that offer limited trials, do any of them require some sort of legal verification in order to start a trial? Credit card or bank card accounts? These will have less overhead, which means less frequent premiums for your company to pay, and they can also afford better CRM facilities for when problems occur.

 

#5 – Customer Relations

Finally, look at their CRM. Do they use a help desk, or a telephone number to contact them? As much as help desks are annoying, they are preferable to telephone CRM which will cause time consuming hold times when things go amiss.

 

At this point, if you still have more than one, simply choose the one with more testimonials and a longer time of having been online. As you can see, this is a simple and formulaic process of elimination in which you know your company’s needs, and weigh them against the traits of the options available.