Simple, FREE, lightweight and reliable Open Source Support Ticket System.


osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it’s completely free.


  • You’re in Good Company

    Downloaded over 1 million times.
    Used in over 175 countries.
    Backed by a real company

  • Your Customers & Staff Will Thank You

    osTicket is designed to help you improve customer support efficiency by providing your staff with the tools they need to deliver fast, effective and measurable support.

  • Dependable Support

    osTicket has a robust community of over100,000 users, in addition to our professional services and commercial support.


  • Packed With Features

    osTicket’s core features not only rival, but also exceed most of the high-priced commercial helpdesk solutions – you get access to all the features – for free (seriously, it’s free).

  • Web Based

    osTicket is a web-based customer support platform. This means you can integrate it with your existing web site and access it anytime – from anywhere.

  • Open Source Software

    osTicket is a 100% free, open source software. You’re welcome to download, modify, customize, and tailor osTicket to your exact needs.


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