Call Accounting, Monitoring, Reporting For Phone Systems



It started as Call Accounting. Customers needed the ability to accurately and fairly charge back telecom calls and other related expenses to groups within their organization. VXTracker does that – really well. But it can do much more.


Security/Compliance Tracking
Security and compliance are big issues for today´s businesses. But it´s not always clear where you should start. The IT team has secured the network, but what about the phone system? Are you regularly checking for exception calls such as off-hour calling and international calls? Do you have the ability to set and receive real-time email and text messages when a security or toll-fraud event occurs?


Optimize Performance
Busy signals are not good. Companies spend a lot of money making sure their customers don´t get them. But at what cost? T1s are expensive and if you have an extra one or two – or more – you are wasting money. VXTracker captures Call Detail Records (CDR)/Station Message Detail Records (SMDR) from each of your phone systems and constantly monitors thresholds to make sure you know before problems occur. It also stores data – as long as you´d like – so you can look back over the past few months or compare last month to a year ago and see how occupied your trunks are.


Plan for the Next Big Thing

So you are thinking of making the leap to VoIP but don´t know where to start? You know how many employees you have and (maybe) how many calls you make in a given period, but how does that translate to bandwidth utilization? VXTracker provides you with detailed reporting on your actual usage. This information can be used to accurately calculate the bandwidth necessary to delivery your desired Quality of Service at peak usage.



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